Refund Policy

1. 14-Day Refund Policy

If you are unsatisfied with the service, you may request a full refund within 14 calendar days of your purchase date, provided less than 20% of the credits from that purchase have been used. Invalid usage caused by technical faults does not count toward this limit.

2. Refund Eligibility

You qualify for a refund if:

• Your request is submitted within 14 calendar days from the transaction date.
• Less than 20% of the credits from the purchase have been used, excluding invalid usage caused by technical faults.

We believe in fair play: if the tool didn't work for your use case, we don't want your money.

3. How to Request a Refund

To initiate a refund, please follow these simple steps:

1. Send an email to support@jjajj.xyz with the subject line: Refund Request - [Your Order ID].
2. Include your account email address, Paddle receipt/order number, and a brief explanation of why you are requesting a refund.
3. Our support team will review your request and confirm approval within 24 business hours.

4. Processing & Payouts

All refunds are processed directly through Paddle.com back to your original payment method (credit card, PayPal, or Apple Pay). Depending on your banking institution, funds will appear in your account after processing. The time taken to post the refund depends on your bank or payment provider.

5. Questions?

If you have any questions regarding billing or refund status, feel free to contact us anytime at support@jjajj.xyz.